📣 Important Update: Support for the 8am Rush – Meet EMMA

We’re always looking for ways to improve your experience with our practice, especially during the busy 8am period when many of you are trying to get through to us.

We are currently in the soft-launch phase of EMMA, our new QuantumLoop AI Patient Assistant, designed to help manage morning call volumes more efficiently. This means that when you call us, you may be greeted and supported by EMMA.

We are pleased to announce that EMMA’s official launch date is 1st October 2025. Please note that testing will continue after this date, so at times your call may still be answered by one of our team members instead.

What EMMA Does:

• 📞 Answers phone calls with care

• 📝 Helps you complete RapidHealth forms

• 👩‍⚕️ Directs you to the right clinician or admin team

• ⏰ Reduces the 8am rush

This is part of our commitment to making it easier for you to access the care and support you need, without the frustration of long wait times in the morning.

We appreciate your support as we introduce this new service and continue to improve how we care for you.

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St Martins Medical Centre