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Rapid Health – a new and improved online consultation and appointment booking system designed to make accessing care faster, easier, and more efficient.
You can access RapidHealth by pressing on the icon below or pressing start here below.
We understand that plans can change and people sometimes forget to cancel appointments. If you no longer need your GP appointment, please remember to cancel it — this helps us offer the slot to another patient who may need it urgently.
You can cancel your appointment easily:
By using the link in your booking confirmation email
Through the NHS App
Or by using the cancellation link below
Please try to cancel 2 hours before your scheduled appointment time whenever possible.
Thank you for helping us reduce missed appointments and improve access for everyone.
We aim to answer calls as quickly as possible throughout the core opening hours (08.00am to 18.30pm).
Online consultation requests are available and not capped.
You can access the surgery via telephone, online (RapidHealth) or surgery website, and visiting in person between 08.00am to 18.30pm
Healthcare Enquiries – What to Expect, What Will Happen Next, and Response Timeframe
When you contact us by phone, online, or in person with a healthcare enquiry:
Your request will be reviewed by the appropriate member of the healthcare team.
Urgent matters will be prioritised.
Non-urgent matters will receive an update with next steps by the end of the next working day.
Using RapidHealth – you will be provided the next course of actions (i.e. booking an appointment with clinicians) immediately, and if not, it is being triaged by the surgery who will inform you not later than end of the next working day.
Urgent Care
If your condition is clinically urgent, you will be assessed and advised on the next course of actions on the same day.
Routine Care
Non-urgent clinical issues will usually be managed within 1–2 weeks, depending on clinical need.
Administrative Requests – What to Expect, What Will Happen Next, and Response Timeframe
For requests such as fit notes, forms, letters, or results queries:
2 working days – Simple requests
Prescription requests – not including the issuing
Appointment query
Referrals
HCA / Nurse appointments
Basic queries
3–5 working days – Standard request
FIT notes
Reviewing of Results
Up to 10-15 working days – Complex requests (such as reports or insurance forms)
You will not be asked to call back the practice regarding your submitted enquiry.
We will review your request and keep you informed of the next steps. Depending on the information provided and the urgency of your clinical need, you may be offered one of the following options:
The opportunity to book an appointment after completing the relevant health questionnaire via RapidHealth.
A booking link to arrange an appointment, where appropriate and based on clinical urgency.
A link to book an appointment through our website.
Advice, self-care information, or signposting to a more appropriate NHS or community service.
We are improving access through the NHS App and online services.
We continue to support national screening and vaccination programmes.
We aim to provide fair access, clear communication, and safe, high-quality care for all patients.
The information you provide in the Rapid Health Questionnaire is entered directly into your medical record and helps us deliver safe and effective care.
It is YOUR responsibility to ensure that all details you submit are accurate, complete, and up to date.
Confidentiality and Data Protection
All information you provide is handled in strict confidence and is not shared with any third party unless you have given explicit consent. Once submitted, your responses become part of your official NHS medical record and may be accessed by healthcare professionals involved in your care, in line with NHS data protection and confidentiality guidelines.
Completing the Form
If a member of our reception team assists you with completing the form, please note that they are NOT RESPONSIBLE for the accuracy of the information recorded. Because this process carries a higher risk of human error (for example, through mishearing or mistyping), we strongly recommend that you complete the questionnaire yourself—either on your own device or using the tablets available at the surgery.
Accuracy and Responsibility
St Martins Medical Centre cannot accept responsibility for any consequences that arise from incorrect, incomplete, or misleading information provided through the form. If you are unsure about how to answer a question or need help understanding what information to include, please see our Rapid Health FAQs or speak to a member of our team before submitting your form.
Urgent Appointments
If you need urgent medical attention or a same-day review, please call the practice directly. This ensures you are assessed by the most appropriate clinician as quickly as possible.
By submitting the Rapid Health Questionnaire, you acknowledge and accept responsibility for the accuracy of the information you provide.
Extended Access
St. Martin’s Medical Centre offers appointments outside of regular working hours, including evenings and weekends. This flexibility ensures you can receive the care you need at a time that suits your schedule.
Ask at reception desks for availability.
Locations
Eastcote Health Centre Hub
Abbotsbury Gardens,
Pinner,
HA5 1TG
Weekdays: 6:30pm to 8:00pm Sat & Sun: 12:00pm – 4:00pm
If you think an immediate home visit is required, please tell the Receptionist. In cases of major injury or critical condition, it may be more appropriate to go directly to your local Hospital Accident & Emergency Department. If an Ambulance is required, dial 999.
Our GP Practice is keen to ensure that we make the best use of our clinical staff, allowing them to provide the most appropriate care to those most in need of it. For the vast majority of patients, attending an appointment at the Practice is the best option for them and for the Practice staff.
You may think that a home visit by a family doctor (GP) is best for patient care. However, while home visits are convenient for the patient, they actually offer a poorer standard of care compared to surgery consultations.
Under their terms of working, GPs are required to consider home visits for medical reasons only. If you think you require a home visit, please call the surgery or submit a RapidHealth (in Admin Section under Doctor’s letter or report) request before 10am.
All home visit will be triaged by a clinician and your requests will be medically assessed to check if a visit is appropriate.
Always provide a current landline/mobile number so that the Doctor or Nurse can contact you.
