Our Policies and Documents
Our Policies, Procedures and Handbooks
While we aim to review our policies annually, they may be subject to change due to updates from NHSE. Kindly call and check with the practice regarding any changes before uploading. You can speak with either Guste or Paula for confirmation.
Chaperone
Chaperone PolicyPrivacy Policy for St Martins Medical Centre
Privacy Notice PolicyZero Tolerance Policy
At St. Martin Medical Centre, we are dedicated to providing the highest quality of care to our patients. We are continuously working to enhance the patient experience while maintaining a safe and respectful environment for everyone. We have a zero-tolerance policy against discrimination, aggression, and violence, and we stand firmly against any form of racial abuse.
Any violation of this policy may result in the removal of the patient from our surgery, as we must prioritise the safety, well-being, and professionalism of both our staff and patients.
Zero Tolerance PolicyZero Tolerance Policy Poster
Complaints
Patient Complaint Form Patient Complaint Leaflet Complaint Desktop Aid Complaints Procedure EnglandImportant notice:
We want to hear about your complaint in your own words. We understand that some people may find AI tools, such as ChatGPT, helpful when completing their complaint.
However, please be aware that AI-generated responses can sometimes make complaints unnecessarily complicated or include legal terms and references that may not be relevant to your individual circumstances. This can make it more difficult and time-consuming for us to understand and investigate the issues you have raised.
To help us deal with your complaint as efficiently as possible, we encourage you to explain what happened, how it affected you, and what outcome you are seeking in your own words. If your complaint is unclear or contains information that is not relevant, we may need to contact you for clarification or ask you to resubmit your complaint.
GDPR, Data Processing and Subject Access Request (SAR)
GDPR PolicyInfection Control
Summary Care Records
Additional Information
GDPR, Data Processing and Subject Access Request (SAR)
