Family and Friends Test
Your Feedback Matters
At our practice, we are committed to providing the highest quality care to all our patients. To help us continually improve, we invite you to take part in the NHS Family and Friends Test (FFT).
This quick and anonymous survey asks a simple question:
“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
Why Take the FFT?
Your feedback helps us:
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Understand what we’re doing well
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Identify areas for improvement
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Make real changes based on patient experiences
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Ensure we meet the needs of our community
Every comment counts, whether it’s praise or constructive criticism.
How to Take Part
Taking the FFT is quick, easy, and completely anonymous.
Family and Friends Test
What Happens to the Results?
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Feedback is reviewed regularly by our practice team
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Responses are reported to NHS England
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We use the results to improve services and patient care
While the FFT is not a formal complaint or clinical review process, it does help us take the pulse of patient satisfaction and respond to common themes.
Your Voice. Our Improvement.
Whether you’ve had a positive experience or see room for improvement, your feedback helps shape how we deliver care. Thank you for helping us grow and better serve our patients.
Additional Information
GDPR, Data Processing and Subject Access Request (SAR)
