NHS England

Helping you get the best care from your GP team

The You and Your General Practice (YYGP) initiative has been developed to help patients understand what to expect from their GP practice and how to make the most of the services available.

This resource explains:

What support and care you can expect from your GP team.
How you can play an active role in managing your health.
The different ways you can access GP services.
How to provide feedback or raise concerns.

YYGP also makes it easier for patients to share their experiences — whether that’s giving positive feedback, making a suggestion, or raising a concern — with:

Your GP practice – Your nominated Practice Patient Liaison officer is Guste and the Clinical Nominated Liaison officer is Dr. Raj
Healthwatch
Your local Integrated Care Board (ICB) – North West London ICB – 020 3350 4000

The document has been published by NHS England and is designed to ensure transparency, improve communication, and strengthen the relationship between patients and their GP teams.