Prescriptions
Ordering repeat prescriptions
If the pharmacist has prescribed regular medication then you can order a repeat prescription. If you are a new patient you will need to speak to the doctor first, so that your prescription can be added to our records.
You can order your repeat medication through the following methods:
- Complete the right hand side of your previous prescription.
- Write out your request on the correct form in reception and post it, or deliver your request to the reception counter.
- using Patient Access.
- via the NHS App.
- NHS – How to order a repeat prescription
- Completing the forum below.
Request for repeat prescriptions will not be accepted over the phone to avoid any errors.
Prescription Update
We are currently overhauling our prescription procedure to improve safety, accuracy, and efficiency. This change is necessary due to issues we have identified, such as blood tests not being completed or delayed, which can impact the safe prescribing of medications.
What’s Changing?
- Better Medication Safety: We are ensuring that necessary blood tests and health checks are done before issuing certain medications to prevent potential health risks.
- Improved Patient Education: We are linking prescribed medications to the conditions they are treating. This means you will receive clearer information about why you are taking a medication, any monitoring required, and how it benefits your health.
- Enhanced Prescription Review: Our team is carefully reviewing all prescriptions to ensure they are clinically appropriate and safe based on your latest health data.
How This Affects You
Due to these improvements, prescription processing times may take up to 3 working days.
Please refer to the table below which explains the days that your prescriptions will be ready to collect from your chosen chemists.
| Monday AM/PM | Thursday, end of the day – electronically sent to chosen chemist |
| Tuesday AM/PM | Friday, end of the day – electronically sent to chosen chemist |
| Wednesday AM/PM | Monday, end of the day – electronically sent to chosen chemist |
| Thursday AM/PM | Tuesday, end of the day – electronically sent to chosen chemist |
| Friday AM/PM | Wednesday, end of the day – electronically sent to chosen chemist |
| Saturday / Sunday | Thursday, end of the day – electronically sent to chosen chemist |
We kindly ask that you:
✅ Do not call the surgery before 3 working days to check on your prescription.
✅ If you have not received your prescription after 72 working hours, only then should you contact the surgery.
✅ We ask that when requesting your medications, you state the name of the medications and their strengths to avoid errors and delays. This includes ‘DOSSET BOXES’
We understand that this change may cause some short-term inconvenience, but it is necessary to provide safer and more effective care.
Thank you for your patience and cooperation as we work to improve your prescription experience.
Additional Information
GDPR, Data Processing and Subject Access Request (SAR)
