Contact the practice
St Martins Medical Centre
21 Eastcote Road
Ruislip
London
HA4 8BE
Telephone: 01895 632410
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
Call 111 when it’s a concern, but less urgent than 999. The NHS non-emergency number.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
– England – NHS 111 (BSL) interpreter service
– Scotland – NHS 24 111
– Wales – NHS 111 Wales
– Northern Ireland – NHS 111 Northern Ireland
You can also call 18001 111 on a textphone.
Physical accessibility
Disabled patient facilities are also available at this practice.
No Parking for patients – If you have disabled badges you may be able to park on the road outside the surgery.
Parking in the SURGERY is strictly reserved for Doctors, NHS staff, ambulance services, police, fire brigade, and service companies. Please do not block any vehicles, as in case of an emergency, doctors may not be able to perform a home visit, and ambulances may not be able to enter the area. It is important to keep the area clear for emergency vehicles at all times.
How to make a complaint
We make every effort to give the best service possible to everyone who attends our surgery. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. Complainants have the right not to be discriminated against as the result of making a complaint and to have the outcome fully explained to them. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you wish to make a formal complaint, please do so as soon as possible – ideally within a matter of a few days. This will enable us to establish what happened more easily.
To pursue a complaint please contact the complaints officer (Dina) who will deal with your concerns appropriately.
