Appointments
Total Triage
The surgery has implemented a ‘Total Triage’ booking system. This means that every request or contact a patient makes with the GP surgery is first reviewed by a team of qualified clinicians and administrators, before offering an appointment.
- Appointment with a GP will be requested and made only using PATCHs.
- For patient’s unable to use PATCHs, reception will assist with filling out a consultation form.
Total triage will improve appointment efficiency by ensuring that all our patients are prioritised based on based on urgency, allowing healthcare professionals to allocate resources more effectively and reduce wait time.
Please note, you will be assigned to an available GP on the day of your appointment. Rest assured, this will not affect your continuity of care, as all medical records are securely stored and accessible to any GP in the practice.
For further details about our total triage system. Please download our total triage information leaflet.
Cancelling your appointment
PATCHs
PATCHs is the new easy way for you to contact your GP practice online. PATCHs has been designed by GPs to make it easier to contact your practice and save you time.
You can use PATCHs to contact your GP practice for health advice, condition monitoring, repeat prescriptions, fit notes, appointment bookings, and more…
Create an Account
Creating an Account
To create a PATCHs account, click on the icon below this paragraph which says ” Contact your GP Online”, you may also click ‘Start here’ below at the bottom of this section. You’ll be asked to enter your email address and set a password.
We recommend registering for a PATCHs account so you don’t need to enter your details each time you use PATCHs. An account also gives you access to all our services such as repeat medication requests, condition monitoring and appointment bookings.
Once you have created an account, you can access PATCHs by clicking the link on your GP website or through the NHS app under ‘Advice’ then ‘ask your GP for medical advice’. Login by entering your email address & password. You should only need to login the first time when using the NHS app.
Choose the appropriate option and answer a few simple questions to help your GP understand your problem.
Your answers are sent to your GP who responds as quickly as possible. Initial responses may be via online message or phone, with face-to-face or video consultation appointments scheduled if necessary.
Extended Access
St. Martin’s Medical Centre offers appointments outside of regular working hours, including evenings and weekends. This flexibility ensures you can receive the care you need at a time that suits your schedule.
Ask at reception desks for availability.
