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We operate a Total Triage system using Rapid Health – a new and improved online consultation and appointment booking system designed to make accessing care faster, easier, and more efficient.
This means that all appointment requests for a GP—whether urgent or routine—must first be assessed by a GP. A clinical decision is then made about the most appropriate next step, which may include:
A face-to-face appointment
A telephone or video consultation
Advice or treatment without the need for an appointment
This ensures that every patient receives the right care, from the right clinician, at the right time.
Access to RapidHealth
You can access RapidHealth by pressing on the icon below or pressing start here below.
24/7 Access – Submit requests and access support any time, day or night. Requests submitted over the weekend or outside working hours will NOT be reviewed until the next working day.
Surgery Opening Hours remain Monday to Friday, 8:00 AM – 6:30 PM
(Weekends and Bank Holidays: CLOSED)
Instant Appointment Booking – Based on your triage assessment, you’ll be offered a range of appointments to choose from, to book your own appointment. The appointments may be prompted with GPs or allied health care professionals as clinically indicated and appropriate.
Manage Your Appointments Online – Rearrange or cancel appointments easily, without needing to call the practice.
No Account Needed – If you’re registered with our practice, you can use Rapid Health right away – no account setup required.
Coming Soon: NHS App Integration – Soon, you’ll be able to access Rapid Health directly through the NHS App.
If you have any questions, please contact Guste, our Practice IT Lead.
Actions For You:
For you to be successfully onboarded, YOU MUST HAVE A VALID AND REGULALRY USED EMAIL ID that is registered on your medical records with St Martins Medical Centre.
You will be receiving an accuRx message to provide your valid email ID – please IGNORE, if we already have your email ID – the link will expire after 7 days.
DISCLAIMER FOR ALL PATIENTS
Please note that the information you provide when completing the Rapid Health Questionnaire is entered directly into your medical records and will be used to assist in your care. This is YOURresponsibility to ensure that all details submitted are accurate, complete, and up to date.
The information you provide is treated with FULL confidentiality and is not shared with any third parties by us, unless explicit consent has been provided to a third party. However, once submitted, it becomes part of your official medical record and may be accessed by healthcare professionals involved in your care in accordance with NHS data protection and confidentiality guidelines.
If a member of the reception team completes the form on YOUR behalf, please be aware that they are NOT responsible for the accuracy of the information provided. This process is more prone to human error (e.g. mishearing or incorrectly entering answers). For this reason, it is STRONGLY advised that you complete the form yourself—either on your own device or using the tablets provided at the surgery.
St Martins Medical Centre is NOTresponsible for ANYconsequences resulting from incomplete, incorrect, or misleading information provided through this form. If you are unsure about any aspect of your health information or how to complete the questionnaire, please refer to the FAQ’s for Rapid Health.
By submitting the questionnaire, you ACKNOWLEDGE and ACCEPT this responsibility.
FAQ for RapidHealth
Why are we changing things?
Over the past months, we have listened carefully to your feedback about PATCHs. Many of you have shared concerns, including frustration, dissatisfaction, and difficulties when using the platform to book appointments or seek care. We genuinely appreciate your honesty—it helps us improve the way we serve you.
What is Rapid Health?
Rapid Health is an appointment booking and triage tool approved by the NHS. The system will offer a range of appointments for patients who are 16 years or over. For under 16s the request will be triaged by the GP and you will be offered an outcome appropriate to your clinical needs.
Where can I find Rapid Health?
Rapid Health can be found on our website using Appointments on the main home page, it can also be accessed via the QR codes in the surgery. This will only be accessible from Wednesday 28th May 2025.
Reception can also send you a text message with the web link.
When can I use Rapid Health?
Rapid Health will be available 24 hours, 7 days a week.
Please Note:
The surgery is open Monday to Friday from 8.30am until 6.30pm (except for bank holidays).
The surgery is NOT open over the weekend.
For emergencies outside surgery opening hours, please use the 111 service.
How do I use Rapid Health?
Please see video for a step by step process using Rapid Health.
Why can the system not be used to make an appointment for under 16's?
You can still submit the form however you will not be prompted with the range of appointments at the end of the completed form. Your symptoms/condition will be assessed by a GP at the practice to make the most appropriate clinical decision. This is in development, and we will only implement this when it is clinically safe to do so. In the meantime, if you wish to make an appointment for under 16s you can also call the reception team as before and will be triaged by the Duty Doctor.
Why do I need to complete a questionnaire?
All patients will be asked to answer questions using the online form or via the reception team when booking their appointment. Your answers help the system find the right appointment for you. This also means the clinician will have the relevant information prior to your appointment, enabling them to have more time to provide quality care to you.
How do I book an appointment ?
Appointments can be booked via our practice website 24 hours a day, 7 days a week or via our reception during practice opening hours.
We understand that not all patients are able to do this, and our receptionists will still be available, on the phone, or in person, to help you through the short medical questionnaire as needed.
We will also have tablets available, on site at reception and one of the team can assist you as needed.
Every employee at our practice adheres to our confidentiality policy.
What if the appointment I need is not showing?
Some appointments cannot be booked online. The following must still be booked through the practice reception team:
No. You will only be able to book appointments through our website or via reception and not through any applications. Patients can still access their medical records, test results and prescriptions via their preferred application as before.
Rapid Health is working on the app being integrated with the NHS app which may be coming out later in the year.
Will all clinicians be on Rapid Health?
Rapid Health is primarily used for the booking of GP appointments, however depending on your presenting issue/condition, you may be offered an appointment with one of our Practice Nurses or our Physiotherapists where appropriate.
My problem is personal, and I only want to tell the GP, what do I do?
The information you provide is saved to your medical records and is reviewed by the clinician during your appointment.
If you require our assistance when booking an appointment but want the reason to remain confidential, we will have tablets available at reception and one of the team can assist you as needed.
Every employee at our practice adheres to our confidentiality policy.
Can I pre-book an appointment?
Yes, once you have completed the online questionnaire, an appointment will be offered to you within an appropriate timeframe. Where appropriate, both telephone and face-to-face consultations will be offered up to two weeks in advance.
What if I need a same day urgent appointment?
If your problem is clinically urgent, the system will offer you same day appointment slots to choose from.
Does this mean that patients who book online get more access to appointments?
No but you get a range of appointments which you are able to book yourselves.
The advantages to booking online is that the system is always available, not just within practice opening hours and there is no need to queue.
Can I still see a specific clinician?
Yes, where appropriate, when selecting your appointment, you will get a choice of the clinicians with availability.
Please note, you may be assigned to an available GP on the day of your appointment. Rest assured, this will not affect your continuity of care, as all medical records are securely stored and accessible to any GP in the practice.
How do I book a medication review or any other non-GP appointments?
The same way as before , please contact the surgery and book in with a pharmacist or other healthcare professional like a health care assistant (HCA), physiotherapist etc.
How do I book a new mother and baby GP appointment?
The same way as before, our receptionist team will be in contact with you to arrange the 8 week appointment.
How do I book my annual reviews with GPs?
For example: Asthma, COPD, and Diabetes.
The same way as before, please contact the surgery and reception will be there to help.
How do I book a nurse appointment?
The same way as before, please contact the surgery to book a Nurse or Health Care Assistant (HCA) appointments.
Who will book follow up appointments?
The clinicians will book follow up appointments if required.
I require an interpreter/assistant for my appointment, what should I do?
All patients will receive a text/email confirming their appointment. In this message it will tell you to contact the surgery if you require an interpreter or assistance.
Why have I been offered an appointment with this particular clinician?
We aim to help our patients to see the right person at the right time, so we will always offer appointments with the most appropriate clinician. Nurse Practitioners, Paramedics and Physician Associates work within our teams, so you may be offered an appointment with one of these clinicians as appropriate.
I was not offered an appointment, what should I do?
If an appropriate appointment is unavailable on the system, you will be prompted to still submit your request. This will than be received by the Duty Doctor and will be in touch within one working day.
Are all appointments bookable online?
No. Appointment with the Nurse, Health Care Assistant (HCA), and Clinical Pharmacist will need to be booked in the same way as before, via reception.
Appointments with all other clinical staff (Doctors, Nurse Practitioner, Paramedic Practitioner, Physician Associate) will be available to be booked online.
What do I do if I do not have a mobile and email address?
If you do not have a mobile number or email address, the surgery will assign a generic email to your record for administrative purposes only. Please note that this email is for internal staff use only, and you will NOThave access to it.
As a result, you will not be able to receive appointment confirmations, updates, or reminders, nor will you be able to confirm, change, or cancel appointments digitally. Additionally, reception staff are NOTresponsible for any missed communications or errors.
We stronglyrecommend that you create a personal email address and, if possible, provide a mobile number to ensure you can manage your appointments.
Can we still use the online forms on the practice website?
Yes, you can continue to use the existing forms for administrative queries such as requests for sick notes, prescriptions, for controlled drugs/ HRT/ Contraception, and any other general enquiries.
There is also a selection on Rapid Health page for administrative queries.
Can I order my prescriptions through this system?
No, this system is purely for booking appointments.
You can continue to order your prescriptions via NHS app, Patient Access, Practice Website, Admin requests, and your pharmacy.
Disclaimer for completing Rapid Health on YOUR behalf.
Disclaimer
If you ACCEPTFOR THE FORM TO BE COMPLETED ON YOUR BEHALF by reception: the following message will be saved to your records.
Advised that while we are happy to help, completing the form over the phone may take longer (5–10 mins) and is prone to human error (e.g. mishearing or miss-entering answers). Explained that some questions may appear personal as we read them aloud. Patient informed that the practice cannot take responsibility for any errors made during this process. Patient understood and agreed to proceed.
If you DECLINEFOR THE FORM TO BE COMPLETED ON YOUR BEHALF by reception: the following message will be saved to your records.
Disclaimer: Patient offered assistance with completing Rapid Health form. Advised that completing the form over the phone may take 5–10 mins and carries risk of human error (e.g. mishearing/miss-entry). Also explained some questions may appear personal when read aloud. Patient declined assistance after being informed of these limitations and will complete the form independently.
What is the start date for the new appointment booking system?
WEDNESDAY 28th MAY 2025 !!
Cancelling your appointment
Cancel Appointment
GP appointment? Don’t need it? Cancel it!
We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it.
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please cancel the booked appointment either via email confirmation received from RapidHealth, the NHS app or telephone us on 01895 632 410 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Extended Access
St. Martin’s Medical Centre offers appointments outside of regular working hours, including evenings and weekends. This flexibility ensures you can receive the care you need at a time that suits your schedule.
Ask at reception desks for availability.
Locations
Eastcote Health Centre Hub
Abbotsbury Gardens,
Pinner,
HA5 1TG
Weekdays: 6:30pm to 8:00pm Sat & Sun: 12:00pm – 4:00pm
If you think an immediate home visit is required, please tell the Receptionist. In cases of major injury or critical condition, it may be more appropriate to go directly to your local Hospital Accident & Emergency Department. If an Ambulance is required, dial 999.
Our GP Practice is keen to ensure that we make the best use of our clinical staff, allowing them to provide the most appropriate care to those most in need of it. For the vast majority of patients, attending an appointment at the Practice is the best option for them and for the Practice staff.
You may think that a home visit by a family doctor (GP) is best for patient care. However, while home visits are convenient for the patient, they actually offer a poorer standard of care compared to surgery consultations.
Under their terms of working, GPs are required to consider home visits for medical reasons only. If you think you require a home visit, please call the surgery or submit a RapidHealth request before 10am.
All home visit will be triaged by a clinician and your requests will be medically assessed to check if a visit is appropriate.
Always provide a current landline/mobile number so that the Doctor or Nurse can contact you.
