How can you help us

• Please ensure you are respectful to all staff members
• If you are unable to keep your appointment please inform us as soon as possible.
• Please ensure that you arrive on time for your appointment.
• Home visits are only to be requested when you are unable to attend the surgery. All home visits will be assess and actioned as appropriate by a clinician.
• We ask that patients treat staff and doctors with courtesy and respect. The role of the receptionist can be difficult; please remember our staff are trying to do their best for you.

How can we help you

• You will be received by professional, named staff, who will be courteous and efficient. They will be trained for the position they hold within the practice.
• The telephone will be answered promptly and your request dealt with as swiftly as possible.
• Waiting times will be kept to a minimum and if there is a delay you will be kept informed.
• Please remember that medical emergencies do happen and may contribute to us running late.
• The waiting room area will be kept warm, clean and tidy with sufficient reading material.
• Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic or religious cultural beliefs.
• Confidentiality will be respected at all times.